Centr Fitness

+20% Signups, +9% Trial to Paid Conversions through an optimized Day 1 user journey, friction reduction, and RAPID value delivery

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Overview

Phase 1 Wins

  • +20% Signups, +9% Trial to Paid Conversions Through optimized user journey architecture and value delivery, users discover what matters to them sooner.
  • Sub-5-Minute Aha Moment Time Improved workout personalization and discovery so users find the right program and experience value as quickly as possible.
  • Minute-1 User Momentum Updated design to immediately provide clear guidance which makes users are more likely to remain engaged throughout their first critical week and build habit foundations.
  • Friction Reduction With an improved personalization flow and paywall, as well as more efficient placement and treatment of account creation.

Process & Detail

Design principles

Several principles guided the work

Helping Users Find The Right Fit

Rather than presenting a large content library upfront, recommended programs are surfaced based on user preferences and onboarding responses.

This creates a more focused experience while reducing overwhelm during the trial period.

Key takeaways

Successful onboarding is about so much more than collecting information and feature education.

By helping users discover the right program faster, reduce decision fatigue, and create a clear path to action, the experience increases the likelihood that users reach their first success moment (The Aha Moment) and continue their fitness journey beyond day 1 and week 1.

The strongest onboarding experiences don't simply introduce a product, teach how it works, or create an account. They help users achieve meaningful progress in less than one minute and experience deep value in less than five minutes which opens the door for further positive habit formation into long term engagement.

Process

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